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 How Do I Troubleshoot Common Issues in Scribematic?

Overview

Scribematic is designed to provide reliable, streamlined clinical documentation workflows. However, occasional technical issues may occur related to:

  • Recording

  • Microphone access

  • Note processing

  • Device syncing

  • Finalization workflows

This troubleshooting guide provides solutions for the most common issues encountered while using Scribematic.

You will learn how to:

  • Restore deleted notes

  • Resolve syncing problems

  • Fix microphone and recording issues

  • Troubleshoot stuck or failed notes

  • Contact Scribematic Support for additional assistance

Most issues can be resolved quickly using the steps below.

Best Practices & Tips

Best Practices for Preventing Issues

  • Use a stable internet connection during recordings

  • Keep your browser updated

  • Confirm microphone permissions before first use

  • Avoid using multiple Scribematic accounts across devices

  • Keep your device active during long recordings

Before Contacting Support

Try:

  • Refreshing the browser

  • Logging out and back in

  • Reprocessing the note

These steps resolve many common workflow interruptions.

Helpful Support Tip

When contacting support, provide as much detail as possible. Helpful information could be:

  • Device type

  • Browser being used

  • Note name

  • Date of the recording

  • Screenshots if available

This helps the support team resolve issues more quickly.

Step-by-Step Instructions

1. I accidentally deleted a note

Scribematic can restore lost notes for up to 30 days from the time of recording.

To restore a note:

  1. Open the Scribematic.AI website.
  2. Click the chat bot in the bottom right corner and request a restoration.
  3. Or, email support@maticinside.ai with the name and date of the note.

2. I can’t see my notes across devices

Ensure that you are logged in with the same email on all devices. Using multiple accounts may prevent notes from syncing.

3. My recording/note is stuck loading

Try these steps:

  1. Click the Recordings tab.
  2. Refresh your browser page.
  3. If these steps don’t work, click the chat bot in the bottom right corner of the page or email us at support@maticinside.ai with the name and date of the note. 

4. My microphone isn’t working

To enable your microphone:

  1. Go to Settings → Privacy & Security → Microphone.
  2. Ensure the app or website (Scribematic) has permission to access your microphone.
  3. Confirm the correct microphone is selected if you have multiple devices.

5. My recording stops early


Sometimes recordings end early due to device settings such as a screen saver, auto-lock, or power-saving feature.

To fix this:

  1. Check your device for any screen saver or auto-lock settings and disable them while recording.
  2. Or keep your device active during the recording session.
  3. If you need instructions for adjusting these settings, contact Scribematic Support via email at support@maticinside.ai or use the Chat Bot in the bottom right corner of Scribematic.AI.

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6. After finalizing my note, an “error” message appears

Try the following steps:

  1. Refinalize or reprocess your note.
  2. If the issue persists after three attempts, contact Scribematic Support.

7. After finalizing my note, it doesn’t look how I want it

  • Try re-finalizing or reprocessing the note.
  • Review the note for any missed context or errors before saving.

8. General Tips When Having Issues

  • Refresh your browser to ensure the latest version of Scribematic is loaded.
  • Clear cookies:
    1. Go to the Menu Bar → History → Show Full History → Delete Browsing Data.
    2. Select Cookies and delete them.
  • Clear cache:
    1. Follow the same steps for clearing cookies, but select Cache instead.

These steps help resolve many common technical issues.

9. Contacting Scribematic Support

If you cannot resolve your issue:

  • Email: support@maticinside.ai
  • Live Chat: Visit Scribematic.AI and select the Chat Bot in the bottom right corner (staffed 8:00 AM – 5:00 PM CT, Monday–Friday, chats received outside of working hours will be responded to the next business day)
  • Phone: 801-477-6911

Provide as much detail as possible (e.g., device, browser, note name, date, screenshots) to help the support team assist you faster.

Additional Resources

If you have questions or would like personalized guidance, our team is available to assist you. 

Contact the Scribematic Support team through the in-platform chat icon for assistance or email support@scribematic.ai. 

Schedule a free one-on-one Zoom product walk through: Schedule Demo Here